Microsoft Outlook 2003 Curriculum Outline
Sending and Receiving Messages in Outlook 2003
Overview/DescriptionTo demonstrate how to send and receive messages in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
Prerequisites Basic knowledge of word processing and computing; familiarity with the Microsoft Windows and Office environments, and a very basic understanding of the Internet
Expected Duration3 Hours
Lesson Objectives:Sending and Receiving Messages in Outlook 2003 - Navigate the principal features of Outlook 2003
- Access the appropriate Help in Outlook 2003, given a scenario
- Launch and navigate Outlook 2003, and access Help
- Create a message
- Address, save, and send a message
- Create, address, save, and send a message in Outlook 2003
- Access, reply to, and forward incoming messages
- Reply to a message, turn on the AutoPreview feature, and forward a message
Back to ListFormatting and Managing Messages in Outlook 2003
Overview/DescriptionTo demonstrate how to format and manage messages in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
Prerequisites Basic knowledge of word processing and computing; familiarity with the Microsoft Windows and Office environments, and a very basic understanding of the Internet
Expected Duration3 Hours
Lesson Objectives:Formatting and Managing Messages in Outlook 2003 - Format messages and add signatures
- Specify options for messages
- Create a default signature and organize a vote
- Insert and view attachments
- Insert, view, and save an attachment
- Color-code messages and flag messages for attention
- Manage and organize messages
- Organize Inbox messages
Back to ListScheduling events, Appointments, and meetings in Outlook 2003
Overview/DescriptionTo demonstrate how events, appointments, and meetings are scheduled in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
Prerequisites Basic knowledge of word processing and computing; familiarity with the Microsoft Windows and Office environments, and a very basic understanding of the Internet
Expected Duration3 Hours
Lesson Objectives:Scheduling Events, Appointments, and Meetings in Outlook 2003- Navigate the Outlook 2003 Calendar
- Schedule appointments and events in the Calendar in Outlook 2003
- Create an appointment and an event
- Plan and schedule an Outlook meeting
- Manage Outlook meetings
- Schedule a meeting using the Calendar
- Update and repeat calendar entries
- Customize the Outlook Calendar
- Set Calendar options and create and customize a recurring series
Back to ListUsing Task Lists, Contact Lists, and Notes in Outlook 2003
Overview/DescriptionTo demonstrate how to use task lists, contact lists, and notes in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
Prerequisites Basic knowledge of word processing and computing; familiarity with the Microsoft Windows and Office environments, and a very basic understanding of the Internet
Expected Duration2 Hours
Lesson Objectives:Using Task Lists, Contact Lists, and Notes in Outlook 2003 - Create and use a list of contacts in Outlook 2003
- Manage contacts in Outlook 2003
- Create and manage a contact
- Create a task list
- Manage a task list
- Accept, create, and assign tasks
- Create and use notes
Back to ListCustomizing E-mail, Views, Navigation, and E-mail Accounts in Outlook 2003
Overview/DescriptionTo demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment and a basic understanding of the Internet
Expected Duration3.25 Hours
Lesson Objectives:Customizing E-mail, Views, Navigation, and E-mail Accounts in Outlook 2003 - Customize the Outlook 2003 interface
- Perform customization tasks in Outlook 2003
- Change mail editor and message formats in Outlook 2003
- Recognize how stationery and themes are used in Outlook 2003 and apply stationery to messages
- Use stationery and themes in Outlook 2003
- Work with stationery and themes in Outlook 2003
- Customize Outlook 2003 views
- Customize the Contacts view in Outlook 2003
- Configure additional e-mail accounts in Outlook 2003
- Configure a Hotmail account in Outlook 2003
Back to ListTracking, Categorizing, Searching, and Printing in Outlook 2003
Overview/DescriptionTo demonstrate how to track, categorize, search, and print items in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment and a basic understanding of the Internet
Expected Duration3 Hours
Lesson Objectives:Tracking, Categorizing, Searching, and Printing in Outlook 2003 - Use the Journal in Outlook 2003
- Track a project using the Journal in Outlook 2003
- Use categories to organize information
- Categorize items in Outlook 2003
- Organize items using public and private folders in Outlook 2003
- Search for items in Outlook in a given scenario
- Create and use Search Folders in Outlook 2003
- Create searches and Search Folders in Outlook 2003
- Print Outlook items
- Set Page Setup options and print styles
- Define and apply print styles in Outlook 2003
Back to ListConfiguring Rules, Alerts, and Junk Mail Settings in Outlook 2003
Overview/DescriptionTo demonstrate how to organize, manage, and prioritize data using rules, alerts, and the Junk E-mail Filter in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment and a basic understanding of the Internet
Expected Duration2 Hours
Lesson Objectives:Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003- Identify how to use rules to filter mail in Outlook 2003
- Identify how to use rules to filter mail with public folders and the Out of Office Assistant
- Create a rule in Outlook 2003 for a given scenario
- Identify how to use alerts and rules in Outlook 2003
- Configure alerts in Outlook 2003
- Recognize the characteristics of the Junk E-mail Filter
- Control junk mail in Outlook 2003
- Configure and manage the Junk E-mail Filter in Outlook 2003
Back to ListSharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003
Overview/DescriptionTo demonstrate the information sharing and collaboration capabilities of Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment and a basic understanding of the Internet
Expected Duration3 Hours
Lesson Objectives:Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003 - Work with shared folders and delegate access in Outlook 2003
- Use custom folders in Outlook 2003
- Configure a shared folder in Outlook 2003
- Work with group schedules in Outlook 2003
- Use group schedules in Outlook 2003
- Publish schedules on the Internet
- Use the Mail Merge feature in Outlook 2003
- Use vCards in Outlook 2003
- Recognize how to use SharePoint Services with Outlook 2003
- Use SharePoint Services with Outlook 2003
Back to ListData Security in Outlook 2003
Overview/DescriptionTo demonstrate the data security features in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; the Microsoft Office 2003: Advanced Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment, and, preferably, an understanding of the Internet and Microsoft Exchange
Expected Duration2.50 Hours
Lesson Objectives:Data Security in Outlook 2003 - Recognize how to configure security options in Outlook 2003
- Recognize how to protect against viruses in attachments and macros in Outlook 2003
- Configure Internet security zones and use global settings to control downloads
- Implement data security in Outlook 2003
- Recognize how to obtain and use digital certificates in Outlook 2003
- Work with signed and encrypted messages in Outlook 2003
- Work with signed and encrypted messages and import and export a digital ID
- Use digital signatures and encryption in Outlook 2003
Back to ListArchiving and Storing Data, and Using IRM in Outlook 2003
Overview/DescriptionTo demonstrate how to back up and manage data in Personal Folders files, and to use Information Rights Management to control data communication in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; the Microsoft Office 2003: Advanced Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment, and, preferably, an understanding of the Internet and Microsoft Exchange
Expected Duration1.25 Hours
Lesson Objectives:Archiving and Storing Data, and Using IRM in Outlook 2003 - Recognize how to use AutoArchive and Mailbox Cleanup to manage folders in Outlook 2003
- Use AutoArchive and Mailbox Cleanup to manage data in Outlook 2003
- Work with Personal Folders files in Outlook 2003
- Recognize how to configure and use IRM in Outlook 2003
Back to ListWorking in Outlook 2003 from Multiple Locations
Overview/DescriptionTo demonstrate how to work remotely, work offline, and work in Cached Exchange mode in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; the Microsoft Office 2003: Advanced Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment, and, preferably, an understanding of the Internet and Microsoft Exchange
Expected Duration3.25 Hours
Lesson Objectives:Working in Outlook 2003 from Multiple Locations - Recognize how to configure remote connections in Outlook 2003
- Recognize how to connect to Exchange Server mail over the Internet
- Identify how to configure Cached Exchange mode
- Configure a remote connection using Cached Exchange mode
- Recognize how to configure and synchronize offline folders in Outlook 2003
- Recognize how to create and configure a Send/Receive group
- Recognize how to control offline access in Outlook 2003
- Perform offline access configuration tasks in Outlook 2003
- Recognize how to use Remote Mail in Outlook 2003
- Work with Remote Mail in Outlook 2003
Back to ListNewsreaders, Online Meetings, Instant Messaging, and Faxing Information in Outlook 2003
Overview/DescriptionTo demonstrate how to configure and use newsreaders, online meetings, instant messaging, and Internet faxing in Outlook 2003
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; the Microsoft Office 2003: Advanced Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment, and, preferably, an understanding of the Internet and Microsoft Exchange
Expected Duration2.50 Hours
Lesson Objectives:Newsreaders, Online Meetings, Instant Messaging, and Faxing Information in Outlook 2003- Recognize how to use the Outlook Express Newsreader in Outlook 2003
- Use the Outlook Express Newsreader in Outlook 2003
- Recognize how to set up online meetings in Outlook 2003
- Set up an online meeting in Outlook 2003 using NetMeeting
- Recognize how instant messaging in Outlook 2003 works
- Recognize how to send a fax using an Internet fax service
- Recognize how to modify, forward, and add an attachment to a fax in Outlook 2003
- Send instant messages and faxes from Outlook 2003
Back to ListOutlook 2003 and Business Contact Manager
Overview/DescriptionTo demonstrate how to use Outlook 2003 with Business Contact Manager
Target AudiencePersonnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
Prerequisites The Microsoft Office 2003: Beginning Outlook learning path or equivalent; the Microsoft Office 2003: Advanced Outlook learning path or equivalent; basic knowledge of word processing and computing; familiarity with the Microsoft Windows Office environment, and, preferably, an understanding of the Internet and Microsoft Exchange
Expected Duration3.50 Hours
Lesson Objectives:Outlook 2003 and Business Contact Manager - Identify the main features of Business Contact Manager and configure it in Outlook 2003
- Recognize how to configure accounts and business contacts in Outlook with BCM
- Create an account and a business contact in Outlook with BCM
- Configure opportunities and the product master list in Outlook 2003 with BCM
- Configure an opportunity and the product master list in Outlook with BCM
- Recognize how to generate linked items for BCM records
- Manage linked items for BCM records
- Create and manage linked items in Outlook with BCM
- Use views and reports in Outlook with BCM
- Protect and share BCM data
- Change the BCM database associated with a profile and export BCM data
Back to List
Microsoft Outlook 2003
Microsoft Outlook 2003 was released October 21,2003 and was included with both Office 2003 and Exchange Server
2003.Microsoft Outlook 2003, while regarded primarily as an email program, includes other functions such as a Calendar,
Contact Manager , Journal , Note Taking, and a Task Manager. While it can be used as a stand alone email program, in a
corporate environment, it is often operated in conjunction with an Exchange or Office SharePoint Server to provide enhanced
functions and features for multiple-users environments, such as shared mailboxes and calendars. These advanced features for
larger organization environments, combined with its user-friendly interface and relative stability has made Microsoft Outlook
2003 the chosen email program for today’s corporate communication.
Whether you are an end-user looking to get the most out of your email program, a secretary needing to insure that no
scheduling conflicts occur or an Office Manager requiring that everyone in the office gets an important memo, there is
always an advantage to knowing how to use Microsoft Outlook 2003.
Let CBT Direct’s Online training for Microsoft Outlook 2003 give you the skills you need to utilize this powerful
application to its maximum!
Benefits of CBT Direct’s Online Microsoft Outlook 2003 Training
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Microsoft Outlook
2003 training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct -
the most affordable online training solution today.
The unique design of CBT Direct’s Microsoft Outlook 2003 course emphasizes learner initiative, self-management and
experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives
and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for
those objectives. This effective instruction model for CBT Direct’s Microsoft Outlook 2003 training course ensures the
greatest level of comprehension and retention.
Who Benefits from CBT Direct’s Microsoft Outlook 2003 Training?
Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003
What Professionals Will Learn from CBT Direct’s Microsoft Outlook 2003 Training
With our Microsoft Outlook 2003 training, students will begin with the basics of Outlook 2003, showing users how to
navigate the principle feature of the email program, ranging from launching the application, to navigating Outlook and
accessing Help. Students will be shown how to create, address, save and send messages, in addition to access, reply to
and forward incoming messages. The training will examine the formatting and managing of messages in Microsoft Outlook 2003,
reviewing options such as adding signatures, attachments and color-coded flags to rate the importance of a particular email.
Click here to see a detailed curriculum outline.
Next, user will come to understand how to navigate the Outlook 2003 Calendar, creating and scheduling appointments and
events thru the email program by setting and customizing the Calendar for repeat and recurring event cycles. Furthermore students
will be shown how to utilize and manage Outlook Meeting for additional schedule maintenance. The course will provide learners
information on how to create and manage a list of contacts in Microsoft Outlook 2003 as well as demonstrating the creation,
management, and acceptance of assigned tasks.
The course will now delve into advanced features of Microsoft Outlook 2003, showing users how to customize the Outlook
interface. Students will be shown how to perform customized tasks, change mail editor and message formats in addition to
working with stationary and themes to provide a customized look to the user’s emails. Learners will be advised on how to
customize and configure the Contacts View as well as adding additional email accounts, including directions to configure
a Hotmail account to work thru Outlook.
Next, Students will learn to use the Journal of Outlook 2003 to track a project in addition to use categories to organize
information. Individuals will be shown how to organize items using public and private folders, as well as the creation and
use of Search Folder to locate needed documents. Users will also be provided instruction on how to utilize the Page Setup
and Print Styles option to print Outlook items.
Our training will provide students with instruction on the use and creation of rules and alerts to filter mail in both
private and public folders by creating rules and alerts for a given scenario. Students will also be shown how to control
junk mail by learning to configure and manage the Junk E-mail Filer in the email program, utilizing the filter to safely
prevent an influx of junk mail to private and public Outlook accounts.
Individuals will work with shared folders and be shown how to delegate access to the folders via use of Microsoft
Outlook 2003 to configure the shared folder. In addition, Students will be shown how to use and work with group schedules,
including publishing the schedule to the web. Furthermore the program will teach the use of Vcards and the Mail Merge features
of Outlook 2003 in as well as demonstrating the use of SharePoint Services.
Next the course will explore the feature of Microsoft Outlook 2003 for power users, starting with an explanation of the
data security in Outlook 2003.User will come to understand how to protect against viruses and macros by configuring security
options and using Internet Security Zones and global settings to control downloads. Students will be shown how to obtain and
use digital certificates for either import or export in addition to the use of encryption for incoming and outgoing emails.
Users will be exposed to working with Microsoft Outlook 2003 from multiple locations, learning to configure remote
connections to an Exchange Server over the internet. Students will learn to configure the Cached Exchange mode for remote
connection as well as learning to create, configure and synchronize offline folders and Send/Receive groups. In addition,
learners will come to understand offline access configuration tasks as well as the use of Remote Mail in Outlook 2003.
The program will demonstrate the use of the Outlook Express Newsreader, as well as showing students the use of NetMeeting to
set up online meetings. Furthermore, clients will review the set up and use of instant messaging in Outlook 2003 Works , as well
as learn how to utilize Outlook 2003 to send, modify ,forward and add attachments to a fax using Microsoft Outlook 2003 and a
Internet fax service.
In closing, the program will show professionals how to configure and use the Business Contact Manager within Outlook 2003,
creating accounts and business contacts within the BCM. Furthermore, users will be show how to create and configure an opportunity
and product masters list in Outlook 2003 with BCM, including the creation and managing of linked items for the BCM records. Students
will be shown how to protect and shared BCM data, as well as change the BCM database associated with a profile and export the
appropriate data.
Let CBT Direct’s Online training for Microsoft Outlook 2003 show you what you need to know to go from a novice to a guru in
utilizing this powerful email program!
Microsoft Outlook 2003
