CAPM Certification Curriculum Outline
Managing Projects within Organizations
Overview/Description
Project-based operations have become the norm in todays business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organizational change, it is crucial to choose a good and proven method for managing projects. However, projects cannot be properly managed in a silo. Every aspect of project management is affected by the organization, the social environment, the projects stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition published by the Project Management Institute (PMI®). Specifically, it introduces the characteristics of a project, the responsibilities that accompany project management, and the differences between portfolios, programs, and projects. The course will identify key project management concepts and terms, explore the PMBOK® Knowledge Areas, and provide information about the variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers seeking PMP® certification in recognition of their skills and experience or others who wish to become PMI®-accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Managing Projects within Organizations
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Project Management Overview
Overview/Description
Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle, starting with an idea, progressing through development, and culminating in the delivery of a finished product or service. A product has a life cycle of its own which is tied into – yet distinct from – the life cycle of the project. All projects have similar overall phases, such as the start up phase, the planning and design phase, the production phase, and the closing phase. That is all straightforward, but how do a projects phases relate to the stages of its life cycle? Do the natural phases of a project affect the way it is managed? And what types of project management processes should be applied to the specific phases? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle, project phases, and project management process groups. It provides an in depth look at how the project management phases interact with each other and with the elements of the project life cycle. The course illustrates these concepts through many examples of small and large projects. Learners will also be introduced to the fundamental source of information for project management professionals: the Project Management Institute (PMI®) and A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by PMI®. The course will identify key project management concepts and terms, explore the PMBOK® Guide, and the project management Knowledge Areas. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
1.5
Lesson Objectives
Project Management Overview
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Project Management Process Groups
Overview/Description
Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all project stakeholders. It ensures the effective progress of the project from initiation through to close-out. In this course, learners will be given an overview of the project management process groups as defined in A Guide to the Project Management Body of Knowledge (PMBOK®) Guide – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the following project management process groups: Initiating, Planning, Executing, Monitoring & Controlling, and Closing. Learners will also discover how the process groups interact with the nine knowledge areas: Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing learners for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Project Management Process Groups
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Integrated Initiation and Planning
Overview/Description
Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The intention is to have processes interact smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. Theyll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and business case. Theyll also be introduced to the project management plan. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Integrated Initiation and Planning
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Integrated Project Execution, Monitoring, and Control
Overview/Description
Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control project work. For example, project baselines for schedule, cost, scope, and quality give the project manager firm foundation by which to monitor project work and upon which to base decisions. When problems arise, strategies for managing changes help get the project back in line. This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. The Project Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and outputs of the third and fourth processes: Direct and Manage Project Execution and Monitor and Control Project Work. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integrative processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
1.5
Lesson Objectives
Integrated Project Execution, Monitoring, and Control
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Integrated Project Change Control and Close
Overview/Description
Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see change requests for additional features and functions from stakeholders. As a project manager, having the ability to monitor and control the changes will mitigate project risk by considering time, cost, scope, and product quality. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. As a result, project managers must hold multiple perspectives and simultaneously consider the many facets of their projects. This course will equip project managers with the tools and techniques to manage project change in an integrated fashion and to close out phases and projects so that all aspects are brought to a controlled close. The Project Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and outputs of the fifth and sixth processes: Perform Integrated Change Control and Close Project or Phase. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integration processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
1.5
Lesson Objectives
Integrated Project Change Control and Close
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Project Requirements and Defining Scope
Overview/Description
Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with ensuring that projects include and account for all the work needed to ensure the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. Specifically, learners will be introduced to the first two processes in the Project Scope Management knowledge area – Collect Requirements and Define Scope. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Project Requirements and Defining Scope
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Create Work Breakdown Structure
Overview/Description
Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions arent taken initially. A projects work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and establishes the structure for managing the work to completion. This course will highlight the importance of the WBS and how it relates to the overall success of a project. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project Scope Management knowledge area. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience or others who wish to train to become accredited project managers
Expected Duration (hours)
1.5
Lesson Objectives
Create Work Breakdown Structure
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Monitoring and Controlling Project Scope
Overview/Description
A project managers key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the products scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management knowledge area and play a key role by helping to monitor and control the boundaries of the project throughout the project life cycle. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with verifying scope and controlling changes to a projects scope baseline. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the monitoring and controlling processes of the scope management knowledge area. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
1.5
Lesson Objectives
Monitoring and Controlling Project Scope
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Defining and Sequencing Project Activities
Overview/Description
Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions – What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®). Specifically, learners will be provided with an overview of the Project Time Management knowledge area and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Defining and Sequencing Project Activities
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Estimating Activity Resources and Durations
Overview/Description
Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining resource requirements is critical to successful project time management. The ability to estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®). Specifically, learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Estimating Activity Resources and Durations
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Developing and Controlling the Project Schedule
Overview/Description
The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore enabling the project manager to prioritize the order in which activities are completed. Developing the project schedule is an ongoing process throughout the project lifecycle, as there are many factors that can either accelerate or delay deliverables in a project. It is essential in successful project management to be able to quickly identify possible impacts, evaluate the effect on all project activities, and adjust the project activities as required to minimize risk. This course covers developing and controlling the project schedule in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®). Specifically, learners will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as required. This course provides a foundational knowledge base reflecting the most up-to-date project management information. It will enable learners to effectively put principles to work in their own organizations, and assist in preparing them for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Developing and Controlling the Project Schedule
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Estimating and Budgeting Project Costs
Overview/Description
Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®). Specifically, this course covers gathering cost information from numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Prerequisites
None
Expected Duration (hours)
2.0
Lesson Objectives
Estimating and Budgeting Project Costs
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Controlling Costs
Overview/Description
Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a projects budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. This course provides an overview of the Control Costs process. It introduces the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®). Specifically, the course examines the inputs, tools and techniques, and outputs of the Control Costs process. In terms of the tools and techniques, it shows how to monitor cost performance through earned value management (EVM), forecasting, and other techniques such as to-complete performance index (TCPI). It also demonstrates how to calculate planned value, earned value, actual cost, schedule and cost variance, and schedule-performance and cost-performance indices. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide - Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Prerequisites
None
Expected Duration (hours)
1.5
Lesson Objectives
Controlling Costs
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Project Quality Planning
Overview/Description
Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a projects lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. Theyll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the three processes in the quality management knowledge area and how they fit into the project process groups. This course also covers, in detail, the quality planning process. This process will help project managers identify the relevant quality standards for a project and then determine how to satisfy those needs. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Project Quality Planning
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Quality Assurance and Quality Control
Overview/Description
There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this course, learners will be given an overview of the quality assurance and quality control processes within the project quality management knowledge area. Theyll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. Theyll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMBOK® certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Quality Assurance and Quality Control
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Planning Project Human Resources
Overview/Description
When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesnt stop there. Good project managers know how to create the right type of atmosphere for their projects, keep their team members motivated throughout the project, and manage issues and changes that could possibly derail a project team. This course emphasizes the importance of good project human resource management to overall project performance. It covers the inputs, tools and techniques, and outputs of the first two Project Human Resource Management processes: Develop Human Resource Plan and Acquire Project Team. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Planning Project Human Resources
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Managing Project Human Resources
Overview/Description
Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to address and resolve personnel issues that could adversely affect the project. This course covers the Develop Project Team and Manage Project Team processes, the third and fourth processes within the Project Human Resources Management knowledge area. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Techniques for developing project teams, such as training, team-building activities, and recognition and rewards will be discussed. Learners will also be introduced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMBOK® certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Managing Project Human Resources
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Stakeholders and the Communications Management Plan
Overview/Description
Experts say that up to 90% of a project managers time is spent communicating, whether its with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in a project and how successful communications help promote project success. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will learn how to identify project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. This course provides foundational knowledge and up-to-date project management information so learners can put principles to work at their own organizations. This course will assist in preparing the learner for the PMP® Certification Exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Stakeholders and the Communications Management Plan
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Processes for Managing Project Communications
Overview/Description
A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders information needs and keep the project progressing well: Distribute Information, Manage Stakeholder Expectations, and Report Performance. These processes ensure all project stakeholders have the information they need at the right time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMP® Certification Exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Processes for Managing Project Communications
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Risk Management Planning
Overview/Description
There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
1.5
Lesson Objectives
Risk Management Planning
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Performing Risk Analysis
Overview/Description
Risk in any project is unavoidable. It doesnt matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk responses are developed and the projects level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risks probability of occurrence and potential impact, whether positive or negative. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgency assessment. Quantitative risk analysis techniques include data gathering and representation and quantitative modeling techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. It is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Performing Risk Analysis
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Risk Response, Monitor, and Control
Overview/Description
Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects, it is the project managers job to assess and control risks, avert or minimize its adverse effects, and to capitalize on potential opportunities over the life of a project. In this course, the last two processes in the Project Risk Management knowledge area – Plan Risk Responses and Monitor and Control Risks – will be introduced. Specifically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and control these risks. This course will also cover all the necessary project documents and plans that require updates as these processes are performed. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Risk Response, Monitor, and Control
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Identifying Project Risks
Overview/Description
The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh the time investment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and impacts can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the second of six processes: Identify Risks. The course covers risk identification methods such as group information gathering techniques, diagramming techniques, and SWOT, assumptions, and checklist analyses. The results of these methods are compiled in the risk register, which is also covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® Guide certification exam. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Identifying Project Risks
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Planning Project Procurement
Overview/Description
Projects routinely require materials, consultants, training, products, and equipment along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management plan and determining which procurement contract best suits the projects needs, which are both vital to ensuring a project manager is able to procure the products or services for project success. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
2.0
Lesson Objectives
Planning Project Procurement
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Managing Procurements
Overview/Description
Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps – from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three process – Conduct Procurements, Administer Procurements, and Close Procurements. Specifically, learners will be introduced to proposal evaluation techniques, procurement negotiations, and handling claims and disputes. The course will also cover administrative areas such as the components of a procurement documents and a contract file. Finally, tools and techniques for closing procurements will be introduced including records management and negotiated settlements. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Managing Procurements
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The Role of Ethics in Project Management
Overview/Description
Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI®) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues. In this course, learners will be given an overview of the role of ethics in project management. Specifically, learners will be introduced to the Project Management Institute (PMI®) Code of Ethics and Professional Conduct. These are standards that are supported by values identified by practitioners around the world as essential to ensure the integrity of the project management profession. In addition, the course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
1.5
Lesson Objectives
The Role of Ethics in Project Management
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Core PMI® Values and Ethical Standards
Overview/Description
As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more complex than simply deciding what is right and what is wrong. In an increasingly global network, project managers must proactively seek to understand cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI® Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project managers to effectively manage projects and further promote project management as a profession. Topics covered include the behaviors that align with the core values of responsibility, respect, honesty, and fairness; how to integrate ethics into your project environments; and how to resolve ethical dilemmas. The course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
2.0
Lesson Objectives
Core PMI® Values and Ethical Standards
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Planning and Managing Project Human Resources Simulation
Overview/Description
Youre a project manager for a food and beverage testing company – Hoit Laboratories. As a seasoned PM, youre currently managing a number of testing and development projects simultaneously. And each project and project team under your supervision is at a different stage of development. This simulation is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. This simulation is based on the SkillSoft series Planning Project Human Resources and contains links to the following courses: proj_11_a01_bs_enus and proj_11_a02_bs_enus.
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers
Expected Duration (hours)
0.5
Lesson Objectives
Planning and Managing Project Human Resources Simulation
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Communicating Effectively with Project Stakeholders Simulation
Overview/Description
A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three scenarios and is based on the following two SkillSoft courses: Stakeholders and the Communications Management Plan (proj_12_a01_bs_enus) and Processes for Managing Project Communications (proj_12_a02_bs_enus).
Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.
Expected Duration (hours)
0.5
Lesson Objectives
Communicating Effectively with Project Stakeholders Simulation
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Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned
Overview/Description
SkillSoft Mentors are available to help students with their studies for the Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Target Audience
Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Prerequisites
Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam.
Expected Duration (hours)
0.0
Lesson Objectives
Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned
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TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned
Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.
Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.
Expected Duration (hours)
3.0
Lesson Objectives
TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned
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1yr license: $187.00 per course
*Contact a Training Advisor for Discounted Student and Corporate pricing*
*Contact a Training Advisor for Discounted Student and Corporate pricing*
Certified Associate in Project Management
Project training is critical for individuals to obtain their CAPM® (Certified Associate in Project Management) credential. Since the
CAPM credential recognizes professionals who have a demonstrated understanding of the fundamental knowledge, processes and terminology
that are needed for effective project management performance, project training is a critical element for receiving PMP certification.
CAPM professionals contribute to projects as subject matter experts and team members and can be responsible for individual project tasks in their area of expertise. They may also serve as project sponsors, facilitators, liaisons or coordinators. Like the PMP® certification, CAPM exams are lengthy and require a level of education through project training and hands-on experience.
Project managers are often faced with unrealistic deadlines, changes in project scope, insufficient team skills, lack of well defined vision and goals and other challenges. In order to obtain and maintain the certification status, professionals need the skills required to handle difficult situations. Immediate access to online project training not only helps individuals prepare for their certification exams, but also helps them respond effectively to the daily issues that confront a project manager.
Benefits of CBT Direct’s Online CAPM Certification Project Training
CBT Direct boasts the most beneficial online certification training on the market. With online training, you have the flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s project training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct – the most affordable online training solution today.
The unique design of CBT Direct’s project training certification course emphasizes learner initiative, self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for those objectives. This effective instruction model for CBT Direct’s CAPM project training course ensures the greatest level of comprehension and retention to prepare you for your CAPM certification exam.
CBT Direct also offers online mentoring for over 100 current major certification exams, including CAPM Certification, for IT
professionals and end-users alike. CBT Direct’s mentors have a minimum of 20 certifications each and are available 24/7*.
* Available for most courses.
Who Benefits from CBT Direct’s Online CAPM Certification Training?
Any project management professional, including those seeking PMP certification or CAPM certification, as well as individuals moving into the project management field can benefit from CBT Direct’s project training.
What Professionals Will Learn from CBT Direct’s Online CAPM
Certification Training
CBT Direct’s project training program provides individuals with an introduction to project management including project life cycles, process groups and project planning. It also covers ethics and professional knowledge, stakeholders’ interests and Core PMI® Values. Click here to see a detailed curriculum outline.
CAPM candidates will learn how to scope and initiate a project, prepare a project plan and execute against it. As they go through our project training, they will also understand how to monitor and control the project.
Estimating activity costs and managing time are crucial to implementation of successful projects. Project training gives learners the tools they need to control budgets and schedule activities and time effectively. Users of our project training will understand the importance of communications planning, project procurement management, information distribution and performance reporting to stakeholders.
Students will also study quality assurance and risk management planning including risk analysis, risk response, risk identifying, monitoring and control.
With CBT Direct’s project training program, individuals with receive a strong foundation for building skills and the knowledge and understanding that certification requires. Professionals will be well prepared to take their CAPM or PMP certification.
Why CBT Direct's Online Training Works
The unique design of CBT Direct’s project training certification course emphasizes learner initiative, self-management and
experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives and
then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for those
objectives. This effective instruction model for CBT Direct’s CAPM project training course ensures the greatest level of
comprehension and retention to prepare you for your CAPM certification exam.
Why CBT Direct's Online Training Works
The unique design of CBT Direct’s CAPM certification course incorporates a proven
four-step learning process:
presentation, demonstration, guidance and independent practice. This four-step proven learning model for CBT Direct’s
CAPM training course ensures the greatest level of retention to prepare you
for your CAPM certification exam.
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Exam#
Certification
Certified Mentoring
Hours
Hours
24x7
Mon-Fri
(9-5 EST)
(9-5 EST)
Tier 3
TestPrep
| CAPM | CAPM (Certified Associate in Project Management) 4th Edition | ü | ü |
CAPM Prerequisites and Continuing Education requirements:
- At the time of application, certification candidates must hold a minimum of a High School diploma or a global equivalent. The candidate must also attain one of the following to sit for the CAPM exams:
- Option 1:*1,500 hours of project team experience; candidates choosing this option are required to complete the Experience Verification Forms as part of the testing application process; Project Management Institute (PMI) defines a project as a temporary endeavor undertaken to create a unique project, product or service.
- Option 2:*23 hours of project management education; candidates choosing this option are required to complete a Project Management Education Form as part of the testing application process; PMI stipulates that course work must be completed at the time of the application.
Once CAPM certification is received, you must re-exam every five years to maintain the certification.
*Contact hour requirements:
- CBT Direct’s SkillSoft project management courseware aligns with the Project Management Body of Knowledge (PMBOK® Guide 4th).
- These PMBOK 4th edition aligned courses can be used toward the contact hour requirement, which is a prerequisite to sit for the certification exams.
- excess of 35+ contact hours for PMP
- excess of 23+ contact hours for CAPM
Additionally, CBT Direct’s SkillSoft courseware offers over 300 PMP reviewed courses approved for PDU continuing education.
Click Here for CAPM certification facts
CAPM Certification
